Compliance is never an add-on
Incidents, reportable-incident timers and the restrictive-practices register are in every paid plan, including the cheapest. Your legal obligations do not change with your plan, so neither do the tools for meeting them.
Indicative pricing. These plans are not final and the figures may change before we publish them. If you are weighing us up and need a number you can rely on, ask us and we will give you one in writing.
Pricing
Nothing to unlock, no module to buy later. Incidents, the reporting countdown and the restrictive-practices register are in the cheapest paid plan, because your obligations do not get smaller when your bill does. And the more people you add, the less each one costs — the rate only ever falls.
Up to 5 users
Enough to run a very small service properly, and enough to judge the rest honestly.
From 6 users
Minimum $79 per month
The whole operational platform — care, claiming, award-aware pay and the audit engine.
From 6 users
Minimum $129 per month
Adds the leverage — the AI assistant, document intelligence, e-signature and the API.
For multi-entity groups, or procurement that needs a contract of its own.
Banded flat fees punish you at exactly the wrong moment — hire one more person, tip into the next band, and the whole bill steps up. Drag this and watch the per-person rate fall without ever jumping.
Seats past fifteen are billed twenty per cent lower. The first fifteen are unchanged, so nobody you already had got more expensive.
Incidents, reportable-incident timers and the restrictive-practices register are in every paid plan, including the cheapest. Your legal obligations do not change with your plan, so neither do the tools for meeting them.
Seats past fifteen are twenty per cent cheaper, past fifty thirty-five, and past a hundred and fifty half price — applied to the seats inside each band, so your rate only ever falls and adding one person can never make the others cost more.
No lock-in contract and no early-termination fee. Export through the API or take a full export whenever you want, including on the way out.
We move your participants, workers and history in on every paid plan. It is not a professional-services line item, because charging to let you leave a competitor is a strange way to win.
Anyone with a login who used it that month — coordinators, rostering and payroll staff, managers, and support workers on the mobile app. Someone you have offboarded stops counting the month they stop signing in.
This is the question the whole ladder is built around, because NDIS headcount runs well above caseload. Relief starts at the sixteenth seat: twenty per cent off past fifteen, thirty-five past fifty, and half price past a hundred and fifty. At two hundred users the effective rate is roughly half the headline. Drag the calculator to your own numbers.
Because a small provider has the same twenty-four-hour reporting obligation as a large one. Putting a statutory clock behind an upgrade prompt would be indefensible, so safeguarding sits in every paid tier and the plans differ on claiming, payroll and AI instead.
Nothing sudden. Relief applies to the seats inside each band, the way tax brackets do, so your total moves smoothly and your per-user rate only ever falls.
Yes — they hold one login but a separate membership with each organisation, and each of you is billed for your own. Neither of you can see the other's records, which is the reason it works that way.
No. Free is self-serve and there is no setup fee on any plan. Create a workspace, load sample data, and look. Talk to us when you actually want to.