Claiming and reconciliation
Claiming goes wrong in two places: the code on the way out, and the matching on the way back. Both get handled where the work was recorded, rather than in a spreadsheet a fortnight later.
The support item and its price are worked out when you create the shift, against what that participant is actually funded for. A shift that cannot be priced says so while you are building the roster — not on the last day of the fortnight when you are trying to get a claim out the door.
Funding lines track what has been used as supports are delivered, warn you before a line runs out, and show you underspend while there is still plan left to do something with. Both directions matter: over-servicing costs you money, and under-servicing costs the participant their supports.
Billables come out in the NDIA bulk format, carrying the references the remittance will need to find its way home. It is a file you upload, not a screen you copy off.
Import the remittance and it reconciles against what you claimed. What is left on screen is the genuine differences — flagged, not buried inside a line count that nearly balances.
The part that is hard to copy
The national support catalogue is maintained centrally and updated when the NDIA publishes, and your organisation reads it through an overlay — so you can price your own items on top without forking the national list or being left behind by it. Several competitors have every provider upload and maintain their own copy, which means every one of their customers is separately responsible for noticing that prices changed on 1 July.
Not modules you buy separately. They read the same records, which is why nothing between them ever needs reconciling.
Build a week that already passes the award
Read about it →What the breach costs, before you publish
Read about it →From clock-in to payslip without retyping
Read about it →Notes tied to the goal they were for
Read about it →Clocks that run whether or not anyone remembers
Read about it →Authorisation that expires on its own
Read about it →Evidence that accumulates instead of being assembled
Read about it →