For SIL and supported accommodation
Supported accommodation is the hardest rostering problem in the sector. The roster never stops, the shift belongs to a house rather than to a person, and the parts of the award that apply at 2am are exactly the parts most systems cannot express.
If this is your week
A shift can belong to a property and its rooms as well as to the participants living there. Overnight coverage and handovers get modelled as what they actually are, instead of as a stack of individual bookings that happen to overlap.
Sleepovers, the ordinary-hours cap, the ten-hour rest break between shifts and the broken-shift allowance are all checked as you build the week, and each one tells you what it will cost the organisation at your rates. Overnight is where the money is, and it is the part a spreadsheet gets wrong quietly.
We built a timer that logged every waking through the night, and then we deleted it. Asking a support worker to timestamp their own night in somebody's home is intrusive in a way the pay argument does not justify, and a worker who feels watched stops using the tools that are meant to keep them safe. So the night is a settle-down check-in, a confirmation you are up, and a duress button. Nothing else.
Properties hold rooms, rooms hold tenancies, and a vacancy is a state of the house rather than something you reconstruct from a spreadsheet the afternoon a referral lands.
Short-term accommodation and respite bookings sit against the same properties, and a QR spot check lets a coordinator confirm somebody is on site without ringing to ask.
Why this one matters here
A sleepover paid as ordinary hours is wrong in two directions at once: the worker is underpaid and the claim is understated. Your casual loading and on-cost gross-up are your own effective-dated numbers rather than ours, so the roster costs your houses at your rates and tells you before you publish instead of after payroll. One honest limit: the overtime multipliers stay at the award's 1.5× and 2×, so an agreement that varies those is not expressible today.
Most providers are more than one of these, which is exactly why it is one system and not four.
Build a week that already passes the award
Read about it →What the breach costs, before you publish
Read about it →From clock-in to payslip without retyping
Read about it →Bulk claims that match their own remittance
Read about it →Notes tied to the goal they were for
Read about it →Clocks that run whether or not anyone remembers
Read about it →Authorisation that expires on its own
Read about it →Evidence that accumulates instead of being assembled
Read about it →