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Pricing, the award, and what the Commission expects — indexed and linked to whoever issues them. No sign-up, no email capture, and no copies of ours quietly going out of date.
Every link on this page opened and checked on 26 August 2026.
Prices and award rates change on 1 July, and safeguarding guidance gets revised without warning. We link to the issuing body rather than hosting copies, precisely so you always land on the current version — but choosing the right one is still your call, and the page you land on will tell you what it replaced.
The prices, and the codes a claim has to carry to be accepted.
The most you may charge for each support, reset every 1 July. Worth knowing: the same page still carries last year's document under its old name, “Pricing Arrangements and Price Limits”. If you are checking a claim from a previous period, that is the one you want — and if you are pricing work for next week, it very much is not.
Open it →NDIAEvery support item code, its registration group and how it is measured. Your bulk claim gets checked against this list, so a wrong code fails here — before the NDIA has even looked at the price.
Open it →The rates, and the conditions that quietly change them.
The minimum you can pay a support worker, reissued each year and applying from the first full pay period on or after 1 July. It is a summary — when there is an argument about whether someone is classified right, the award itself is what settles it.
Open it →Fair Work OmbudsmanBroken shifts, sleepovers, allowances, overtime, and who is classified as what. This is the document behind every award warning a rostering system throws at you, and the one to open when a warning fires and you want to know whether it is right.
Open it →Fair Work OmbudsmanThe regulator's own calculator for base rates, penalties, overtime, leave and notice. Best used to check a pay run before it goes out, rather than after a worker has queried it.
Open it →What you are audited on, and what you have to report when it goes wrong.
What a registered provider gets audited against — the core module plus whichever ones attach to the supports you actually deliver. Your evidence has to map onto this structure, so it is worth reading long before an audit is booked.
Open it →NDIS CommissionThe obligations on every provider and every worker, whether or not you are registered. There is a separate worker version, and that is the one to put in an induction pack.
Open it →NDIS CommissionWhich incidents you have to notify, and how fast. Most are 24 hours from the moment you become aware. An unauthorised restrictive practice that hurt nobody is five business days. It also sets out what your incident management system has to be able to do.
Open it →NDIS CommissionAuthorisation, what a behaviour support plan must contain, and the monthly report on regulated restrictive practices. That report is due even in a month where you used none — which is the part people miss.
Open it →NDIS CommissionWho needs a clearance, which roles get risk-assessed, and — the question that actually comes up — what you are allowed to let someone do while their application is still pending.
Open it →If there is a document you reach for all the time and it is not here, tell us at hello@careop.com.au and we will add it. This is meant to be the page you bookmark, not a lead magnet.