Compared
AuditCore and CareOp both help a registered provider get ready for audit, from opposite ends. AuditCore is a compliance product you bring your records to. CareOp is the system the shifts, notes, credentials and incidents happen in, and the audit evidence is built from that. Which suits you depends on whether you want to keep your operations system and add compliance beside it, or run both in one place.
Assessed 2 October 2026 from AuditCore's own home, features, pricing, checklist and about pages, and re-checked 4 October 2026 against their home, features, pricing, about and security pages; the features and pricing pages had changed in between (the free trial is gone, Google Drive and OneDrive connections are new). Their product changes; check anything decisive with them directly.
AuditCore is ahead of us on four things and we would rather say so plainly: they keep a meetings register with AI-drafted agendas and your own Word minutes template, which we do not have; they fill NDIS forms and templates and download them as Word documents, and connect to Google Drive and OneDrive, where we export to neither; they publish one plan with every module in it; and because they charge per participant, adding staff costs nothing. The table below has all of it, including the rows we lose.
AuditCore's eleven modules are all compliance. Rostering, shift notes, timesheets, claiming and payroll are not among them, so a provider using it also pays for and keeps up an operations system, and the two hold the same workers and participants. CareOp is that operations system, with the compliance built in: the $11 plan covers both.
AuditCore checks the records you upload or enter into it. Ours checks the records your team creates by working: the shifts that were delivered, the notes written on them, the credentials on file, the incidents reported. Your readiness is worked out from those every time you look, so it is never older than the last shift. Run an internal audit and it records the gaps as findings against the Practice Standards, puts the serious ones into the continuous improvement register with a due date, and gives you the report and the corrective action plan.
Both of us track the NDIS Commission dates: 24 hours for most reportable incidents, then the five-business-day report. Ours also sends a critical alert to the people who investigate the moment a reportable incident is logged, sends it again if nobody acknowledges it within fifteen minutes, and then brings in the organisation's owners. AuditCore's pages describe the dates; they do not describe an escalation.
Medication records, a restrictive-practices register with every use recorded and each month's Commission report prepared and tracked until it is lodged, a SCHADS award engine that prices five specific breaches while the roster is still a draft, and a worker app that works with no signal. These sit with the person and the shift they happened on, which is where an auditor follows them back to.
The rows we lose are in here too. If they were not, you would be right not to believe the rows we win.
| Capability | CareOp | AuditCore |
|---|---|---|
| Rostering, shift notes and timesheetsNot among AuditCore's eleven modules. It is compliance software. | Yes | No |
| NDIA claiming and payrollNot among their modules. Our claiming is a PACE-ready file you upload. | Partial | No |
| Internal audit against the Practice StandardsBoth give strengths, gaps and a corrective action plan. Theirs is AI-assisted and builds an audit pack; ours reads your live records and tracks the serious findings as actions. | Yes | Yes |
| Continuous improvement registerBoth record owners, due dates and whether each change worked. | Yes | Yes |
| Incidents and NDIS Commission datesBoth track the 24-hour and five-day dates. Ours also escalates an unacknowledged critical alert. | Yes | Yes |
| Restrictive-practices register and monthly reportBoth keep the register and prepare the monthly report. Ours lists every practice to report in the portal's own terms, as-needed uses one by one, and tracks each month until it is lodged. They also list NSW authorisation tracking. | Yes | Yes |
| Worker screening and credential expiryBoth alert before anything expires. Ours can also warn on the roster when an unscreened worker is assigned, if you switch it on. | Yes | Yes |
| Feedback and complaints register | Yes | Yes |
| AI reading of uploaded documentsBoth read uploaded plans and reports for you to check. | Yes | Yes |
| Business risk registerBoth record owners, ratings and review dates across finance, operations, compliance and strategy. Ours rates each risk before and after controls on the same 5x5 matrix as participant hazards. | Yes | Yes |
| Meetings registerWith AI-drafted agendas and your own Word minutes template. | No | Yes |
| Forms and templates as Word documentsWe draft policies with AI inside CareOp; we do not export to Word. | No | Yes |
| Google Drive and OneDrive | No | Yes |
| Medication recordsNot among their modules. | Yes | No |
| Support-worker mobile appNot among their modules. Ours works offline. | Yes | No |
| Australian hostingBoth state Sydney. | Yes | Yes |
| No setup feeTheirs is a one-off $450 plus GST. | Yes | No |
| Independent security certificationNeither of us holds one. Their security page says they are working towards ISO 27001; ours is in progress too. See our trust page. | No | No |
| Free tierNeither of us. AuditCore no longer offers a free trial; both of us offer a demonstration. | No | No |
AuditCore's public pages do not describe how their internal audit reaches records it has not been given, whether their incident tracking escalates, or what their AI does with participant data beyond reading it. We have not marked any of those against them. A demonstration will answer them better than either website.
you are happy with your rostering and claiming system and want compliance added beside it, if a meetings register with Word minutes is what your governance is missing, or if you want every policy and form in Word and in Google Drive or OneDrive.
you would rather run the shifts and the compliance in one system than keep two in step, if you want the audit evidence to come from the work your team already does, or if medications, restrictive practices and the award are on every shift and you want them on the same record.
Cheaper to start, and where the tiers put your obligations
Read it →The established one, and where each of us is actually ahead
Read it →Priced per client, not per worker, and what that does to the bill
Read it →The certified, participant-app one, and where the add-ons land
Read it →