CareOp runs the whole back office of your NDIS business in one place. When a support worker finishes a shift, the timesheet, the case note, the claim and the payslip are already taken care of. Nobody types anything twice.
Month to month. We move your data in for you. Leave any time and take everything with you.
What this replaces
Most providers juggle five systems and copy the same shift into all of them. In CareOp there’s nothing to copy:
Award rules are checked while you roster, so surprises show up before payday, not after. And every night, CareOp walks your obligations, expiring certificates and overdue reviews and tells you what needs a person, so an audit is a Tuesday, not a crisis.
One ordinary day at a provider. Every moment below lands in the same place, ready for the claim file, the pay run and the audit pack, because they are all reading the same records.
One day, seven records, nothing re-keyed. Multiply that by every worker, every house and every fortnight. That is the whole argument for having one system.
The things that turn into audit findings are all deadlines someone was supposed to remember. CareOp remembers them instead.
Certificates running out, incident reports coming due, risk reviews, documents expiring, budgets burning faster than they should. CareOp checks every night, and every hour for an incident clock, then puts the few that need you on your dashboard. Not all of them. The few.
Every shift already knows its NDIS support item and its rate. Claims go out in the bulk format the NDIA expects, carrying a reference, so when the remittance comes back it finds its own lines. What is left on screen is the one thing worth a minute of your time.
Plans, funding lines and price-book rates sit with the participant, and the bars move as the supports are delivered. Over-servicing and under-servicing both get caught while there is still something you can do about them.
That number comes from the list below, not from a brochure. Six areas of your business, one system.
Visual roster · Open-shift pool · Shift offers and claims · Shift swaps · Award-rule alerts · Availability and leave · GPS clock-in · Digital timesheets · Timesheet approvals · Recurring shift patterns
Participant profiles · Care plans · Goals and outcomes · Progress notes · AI note drafting · Medications · Notes linked to goals · Handover summaries
SIL properties · Rooms and beds · Vacancy management · Occupancy overview
Service agreements · Funding tracking · PACE-ready bulk claiming · Claim file export · Remittance import · Line-by-line matching · Variance flagging · SCHADS-aware payroll · Pay runs and payslips
Incident logging · 24-hour reporting countdowns · Reportable-incident workflow · Follow-up actions · Incident register and reporting · Restrictive-practices register · RP authorisations and reviews
Live audit-readiness score · Nightly obligation scans · Evidence packs · Time-boxed auditor portal · Permanent change history · Record-level privacy · Granular permissions · E-signatures · Forms · Documents · REST API · Data export
Everything is kept in Sydney: the whole system, not just part of it.
Every record is locked to the people allowed to see it. All 218 parts of the system, checked.
Every change is kept in a permanent history. It can be read, never rewritten.
People see exactly what their job needs: no more, whatever their title.
Cheaper per person as your team grows past 15. Incident tools and safeguarding are in the cheapest plan, never an upgrade. Month to month, moving in is included, and your data is yours to take any time.
Our plans are not final yet. Tell us the size of your team and we will give you a price in writing that you can hold us to. There is no setup fee. Ask us
In Sydney, Australia: all of it. Every record is locked to the people allowed to see it, and the full history is permanent, so nothing can be quietly changed.
No. Incident management, the 24-hour reporting countdown and the restrictive-practices register are all in the cheapest paid plan.
We move your participants, workers, rosters and documents across with you. It's included, before you pay for a second month.
Plans are month to month and you can export everything any time. You're a customer, not a hostage.